Contact us

CONTACT US

If you have any questions, our consultants are available to assist you.
If you need immediate assistance, please contact us directly through the chat on our website at www.madbagstore.com. We ask that you provide your contact information so that we can offer you personalized and timely support.



RETURNS AND REFUNDS
For returns and refunds write exclusively to info@madbagstore.com



PERSONAL SHOPPER
If you have questions or need support during your purchase, our Personal Shopper Ludovica is at your complete disposal. She will be happy to assist and guide you through every step of the process.
You can request her help by simply clicking on the “Need help?” button at the bottom left of the website, or by contacting her directly at +39 3277222545



SHOWROOM

Book your appointment to visit our Rome location, where you can view and purchase your bag directly in our showroom.

Enjoy priority access to the boutique — our Client Advisors will present you with a curated selection of items to help you find the perfect bag for you.

You can also request our Private Car Service: one of our drivers will pick you up at your convenience.

Book now at +39 3277222545 or by email info@madbagstore.com

Assistance in ITALIAN and ENGLISH from our customer service department.



HOURS
Monday through Friday, 9:30 a.m. to 5:30 p.m.
If you prefer to write to us, please fill out the contact form below. We strive to respond to each e-mail within 24 hours, Monday through Friday, excluding holidays.