Contact Customer Service
If you have any questions regarding your order or require further information, our Customer Service team will be happy to assist you.
Please complete the form below by entering the required information, select the subject of your request, and describe your question or comment. Once the form has been submitted, you will be contacted as soon as possible.
Customer Service Hours:
Monday to Friday, 10:00 AM – 5:00 PM (Italian time)
WHERE WE PRODUCE
Founded in 2023, the Italian maison MADBAG creates leather goods collections that combine minimalism and creative research. Production is entrusted to specialized artisans in Scandicci , in the heart of the Tuscan leather tradition. The leathers come from certified Italian tanneries. In its Roman studio , the designs and concepts of the collections take shape through careful creative and technical development. READ NOW
PRODUCT CARE
At MadBag, we believe in long-lasting relationships between our products and their owners: caring for a bag means preserving its beauty over time. Cleaning, protecting, and maintaining your MadBag products is therefore essential, prolonging the value of a lasting item. Here, we share helpful tips for extending the life of your leather and suede creations, along with simple tips for cleaning interior linings. READ NOW
Our materials
Choosing LWG-certified leather means offering a luxury product that doesn't compromise on ethics and responsibility toward the planet. All our leathers come from tanneries certified by the Leather Working Group (LWG), the most authoritative international standard for sustainable leather processing. READ NOW
